File.al has an elaborate FAQ section on their website where you can find all the answers to common queries. However, should you need more help, you may contact support via email ticketing. In addition, you need to log in into your account before you can open a new ticket. The good news is that you can always check the status of your ticket on the support page.
Unfortunately, email ticketing is the only way of reaching the support team, as File.al does not have live chat or phone support.